Support

Send us a message and we’ll get back to you.

Delete your account

In the app, open the menu with the Digipet mark, tap Account at the bottom, then Delete account at the bottom of the page, and confirm. On the website, go to Account and choose Delete account.

Deleting your account removes your personal data and pets. It can’t be undone, and any tokens you have are lost.

Report

If a print a friend gifted you is offensive, tap Report under the gift, before you take it or afterwards. Or send us a message saying what you saw and where.

We review every report within 24 hours, and remove content and accounts that break our Terms.

Tokens

Tokens are free in the app. You get tokens when you first sign in, and more for your daily visit each day you come back. You earn more for creating your first print, for giving a pet a topic, from promotions, and for inviting friends. Tap your token balance to see them all and collect them.

Tokens buy bling in the Shop and build prints and rugs. Chatting, feeding, visiting worlds, and adopting a featured pet cost nothing.

Nothing can be bought in the app. Tokens have no cash value and can’t be transferred. If a print or rug fails to build, its tokens are returned.

Questions

Do I need an account to play?

Yes. Tap Get started to sign in, the same way whether you’re new or coming back. Then, in Pets, adopt a featured pet to make it yours.

Who’s in a world?

Only your own pets. In Worlds, choose who’s coming before you go in.

Who writes what the pets say?

AI writes each conversation as it happens, from the pets’ personalities, topics, and moods, and the world they’re in. In a pet’s room, AI writes its replies to what you type.

How do I change what my pet talks about?

In your pet’s room, tap the pencil by its name and choose a topic, or write your own.

Why is my print taking a while?

Building a print or rug can take a few minutes. You can keep playing while it builds.

How do I keep my pet happy?

Feed it and chat with it in its room, and take it to visit a world to keep it fit. Turn on notifications in Account and we’ll remind you when it needs you.

My notifications don’t arrive.

Check that Notifications is on in Account and that notifications for Digipet are allowed in your device’s Settings. Digipet tells you when your pet needs you, so a quiet day can mean it’s doing fine. If you never get one, send us a message.

How old do I need to be?

13 or older. If you’re under 18, you need a parent’s or guardian’s permission. Parents and guardians with a question about a child’s account can send us a message.

The small print